Building in Change Capability for Improved Program Performance

Projects and programs, both large and small, always invoke change within organizations. Yet, few adequately address the inherent organizational conditions that work against program success. According to a recent study by the IT industry research firm, Forrester,1 “the perception and reality of project failure has multiple causes.” Many of these causes reside outside the program management office, such as:

• Unresponsive governance
• Meaningless metrics
• Insufficient change capability.