The Value of Implementing Service Level Agreements
Throughout the federal government, Service
Level Agreements (SLAs) are continuing
to grow in popularity not because they are
the latest trend but because they provide
real value to an organization. The General
Accounting Office (GAO), in the October
2000, “Managing For Results: Performance
Agreements” report, identifies five emerging
benefits of the use of performance agreements
by the Veterans Health Administration,
Department of Transportation, and the Office
of Student Financial Assistance.
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