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Robbins-Gioia Addresses Outsourcing Marketplace
Program Management Consulting Firm Releases New Outsourcing and Vendor
Management Solution
March 24, 2003, Alexandria, VA
- Robbins-Gioia LLC, the leading provider of program management solutions,
today announced the release of a new packaged offering to improve the
performance of outsourcing for both government and commercial clients.
The offering consists of a suite of tools, processes, and expertise that apply
program management discipline to selecting the right vendor, creating an
appropriate management structure, crafting and managing a contract that
includes performance standards, and managing the outsourcer on an ongoing
basis. Robbins-Gioia developed the offering after seeing many of their clients,
in both the government and commercial sectors, struggle with the often complex
and overwhelming task of managing a major technology or business process
outsourcing endeavor. According to Eric Gioia, Robbins-Gioia executive vice
president, "Too often, clients don't have the human resources and in-house
skills to really focus on managing those relationships, and when you don't
manage your outsourcer, you never reap the benefits you sought in the first
place."
As more and more organizations seek to outsource non-core functions, and as the
full service consulting and outsourcing markets continue to consolidate, the
management of these strategic efforts becomes more and more essential.
According to Anna Danilenko, who covers the outsourcing market for
International Data Corporation (IDC), there is a real need for a program
management approach in this marketplace. "I'm pleased to see Robbins-Gioia
bringing this offering to market. I think their capabilities will be a real
added benefit for many organizations," notes Danilenko. Many outsourcers bundle
program management with the outsourcing engagement, but Gioia advises against
this. "It's important to have an objective third party involved who can keep
track of performance, negotiate changes, and make sure that the client has
maximum visibility. These are the things our clients have always appreciated
most about Robbins-Gioia-and we're excited to apply those skills to a new
problem so many of our clients are facing."
Clients can engage with Robbins-Gioia for a portion of the offering-for
instance, only vendor selection, or only performance management-or for the
entire end-to-end outsourcing and vendor management solution. Robbins-Gioia has
engaged with clients at several points in the outsourcing life cycle-from
several months before vendor selection to well after the outsourcing engagement
is underway.
About Robbins-Gioia
For more than twenty years, Robbins-Gioia has pioneered the project management
consulting industry, bringing process-based solutions to high-risk, complex
initiatives in top government agencies and Fortune 500 companies. With a
hands-on approach to project management, we develop and integrate the people,
processes and technologies that will drive your projects to completion. For
more information, please call Robbins-Gioia, LLC at 800-663-7138, or visit the
web site at www.robbinsgioia.com.
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