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Robbins-Gioia Announces Release of Process Refinement and Optimization Solution;
Reveals Emerging Industry Focus on Process Improvement
March 28, 2005, Alexandria, VA – Robbins-Gioia, LLC, the leading provider of program management services,
today announced the launch of its Process Refinement and Optimization (PRO)SM solution – the latest addition
to Robbins-Gioia’s evolving portfolio of services and capabilities. Supporting the requirement for the PRO
solution, the company also announced the results of a survey of business and information technology leaders
that confirms a trend toward an increased focus on process improvement.
PRO combines Robbins-Gioia’s core project and program management consulting expertise with specific process
improvement methodologies, enabling organizations to more effectively meet business objectives driven by such
trends as outsourcing, justifying insourcing, regulatory compliance, merger and acquisition activity, and
simply doing more with less. “Global 2000 organizations struggle with poor process and organizational
strategies for areas such as project/program management and quality and risk control,” said Melinda-Carol Ballou,
senior research analyst at META Group, Inc. “Being able to leverage strong content across these areas and
staffing support to facilitate process change are key elements to overcoming cultural barriers to success.”
PRO is designed to enable organizations to meet customer demands for increased throughput, reduce labor costs,
improve time to market, minimize re-work, improve customer service, optimize budgets for project funding, enhance
employee job satisfaction, and reduce turnover, as well as streamline bureaucratic processes for efficiency and
cost reductions. The solution weds effective quality management with six process improvement methodologies,
including:
Lean
Six Sigma
Process Improvement with Capability Maturity Models and Optimization Measurement
Enterprise Risk Management
Balanced Scorecard
Quality Management
These techniques have been shown to improve the bottom line for projects, programs, divisions, and organizations.
“The PRO solution capitalizes on Robbins-Gioia’s strong background in program management and process improvement.
It provides our customers confidence that highly comprehensive enterprise management programs are properly designed
and efficiently implemented,” said Stephen Hawald, process improvement practice area leader for Robbins Gioia.
“With PRO, we assess a client organization’s management practices, work with staff to define their organization’s
strategic direction, and then develop and implement an enterprise-wide program.”
“Robbins-Gioia is dedicated to bringing new solutions to market that save our clients time and money, as well as
enable them to constantly improve customer satisfaction,” said Jim Leto, chief executive officer, Robbins-Gioia.
“The PRO solution builds on Robbins-Gioia’s 25-year history in bringing a disciplined and results-focused approach
to process improvement, as well as project and program management.”
Demand for Process Improvement on the Rise
Demand for PRO is evidenced in a recent Robbins-Gioia survey of approximately 200 professionals that measured the
value organizations place on process improvement and quality assurance. Conducted at several industry events in 2004,
survey results indicated that 89 percent of respondents believe that process improvement and quality assurance will
become more important in their organizations. Of survey respondents who had a strong infrastructure in place for
process management, nearly 75 percent indicated their business was either exceeding goals or gaining momentum; only
five percent indicated that they were struggling to drive profitability and growth. . “Compliance with sound risk
and quality management practices has always been critical to delivering complex, costly projects,” said Matt Light,
research director, Gartner, Inc. “Today, with drivers like Sarbanes-Oxley, the pain of failing to plan against risk
and control quality is likely to become more acute.”
Conversely, the correlation between the lack of a process management infrastructure and the difficulty in achieving
project success was clear in the survey results. Of the organizations that place little value on process optimization,
nearly 75 percent indicated that they do not manage projects very well. Further, of organizations that have “no plans
in the immediate future” to implement a process management infrastructure, 60 percent feel they manage projects
inconsistently.
About Robbins-Gioia
Robbins-Gioia has been dedicated to delivering management consulting solutions to
government agencies and Fortune 500 companies for more than 20 years. Robbins-Gioia
combines thought leadership, disciplined processes, industry-based knowledge, and
integrated tools to help global customers optimize their business processes, accelerate
change, and establish time, cost, and quality improvements to transform their businesses.
For more information, please call Robbins-Gioia, LLC at 800-663-7138, or visit the
web site at www.robbinsgioia.com.
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